Field Support
Our anytime-anywhere approach is based on understanding that experiences are not about quantity, rather timing and quality.
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First Call Resolution
FCR has a highly talented and motivated team with multilingual capabilities that support end-to-end customer care services covering across several financial services processes including Sales, Marketing, Customer Service (voice and data) and Collections.
Customer’s perceptions about a service provider is very important in the service segment and hence we have a capable pool of resources to manage customer interactions through various touch points in their life cycle, which augments the brand image of our principals, thereby ensuring their business growth.
Core Principle
At FCR, we are committed to creating sustainable value for all our stakeholders: we continuously innovate to provide the best solutions for our customers.
LEARN MOREMission
Our mission is to exceed our client’s expectation and become their preferred partner and be rewarded with a smile. We achieve this with a Team which is highly motivated and enjoys their work.
LEARN MOREBeliefs & Values
Our Employees are our most valuable assets. Creativity, Challenge & Trust.
LEARN MOREWhat We Do
Why FCR
Target operating models
We help you fundamentally transform customer management, the key performance measures and bring reliability to the entire process. Specially in collections, our team runs a maturity assessment of your collections operations across four parameters: people, process, data and technology. We identify opportunities for improvement from early-stage to late-stage collections. Then we create a target operating model and a comprehensive implementation road map that identifies how, where and to what extent the essential elements of automation, digital and analytics can maximize your operations.
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Pricing Structure
The pricing structure is not fixed for our call centre services and can be customized depending on various factors such as: The complexity of the project and the expected deliverables, Expected business volume, Skill sets, Training and Certifications required from contact centre agents and other terms of the contract.
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Customer Satisfaction Metrics
Our quality metrics such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate keep a check on the performance of all our customer care executives and ensure that your customer satisfaction objectives are being met.
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Complete Transparency
While managing your customers, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.
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Scalability and Flexibility
Our inbound and outbound call center services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact center services after your business hours. We also have the capability of scaling our operations, so that as you expand to new segments and markets, you can still count on us as your outsourcing partner for customer care.
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Data Security
FCR places paramount importance on protecting your information. We operate only after entering into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.
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Best-in-Class Technology
The latest call center technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers & IVR are in place at FCR to ensure the best possible outcome for you.
VIEW DETAILSExplore an ocean of opportunities beyond boundaries.
Discover your career for life! We assure a win-win, growth, fun and goal oriented career with First Call Resolution!
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Our Valuable Clients
