First Call Resolution

FCR has a highly talented and motivated team with multilingual capabilities that support end-to-end customer care services covering across several financial services processes including sales, service, marketing customer service (voice and data) and collections.

Customer's perceptions about a service provider is very important in the service segment and we have a capable pool of resources to manage customer interactions through various touch points in their life cycle, which augments the brand image of our principals, thereby ensuring their business growth.

Best-in-Class Technology

The latest call center technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers, & IVR are in place at FCR to ensure the best possible outcome for you.

Data Security

FCR places paramount importance on protecting your information. We operate only after entering into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.

Scalability and Flexibility

Our inbound and outbound call center services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact center services after your business hours.

Complete Transparency

While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records .

Customer Satisfaction Metrics

Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.

Pricing Structure

The pricing structure is not fixed for our call center services and can be customized depending on various factors such as: Depending on the level of complexity of project, Call volume, Skill level required of call center agents , No. of hours / Term of contract

About Us